Accessing an Encrypted Email Through the Proofpoint Portal

Accessing an Encrypted Email Through the Proofpoint Portal

Overview

NIMAA uses the Proofpoint secure email portal to safely send identifiable or sensitive information. Recipients may be required to register for a Proofpoint account before accessing encrypted messages. The portal is through our founding partner clinic, Community Health Center inc (CHC) in Connecticut and is safe and secure for you to use on clinic computers. 

Registration is typically only required once per email address.

How to Access an Encrypted Email

Step 1: Open the Email Notification

Locate the email notification from Proofpoint in your inbox.

The email will contain a button or link labeled:

  • Read Message

  • Click here to read your message

  • or similar wording

Click the link to continue.

Step 2: Register for a Proofpoint Account (First-Time Users Only)

If this is your first time accessing a Proofpoint encrypted message:

  1. Select Register

  2. Enter the same email address where the encrypted message was received

  3. Create a password and complete any required security setup

  4. Follow the prompts to finish registration

Important:
Registration only needs to be completed once per email address.

Step 3: Log In to the Portal

After registration is complete:

  1. Return to the Proofpoint login page

  2. Enter your email address and password

  3. Select Log In

The encrypted message should open automatically after login.

Replying Securely

Users may securely reply to the encrypted message directly within the Proofpoint portal.

Attachments and responses sent through the portal will remain encrypted.

Common Issues & Troubleshooting

I did not receive the Proofpoint email

  • Check your Spam or Junk folder

  • Search your inbox for “Proofpoint”

  • Ensure your organization allows external encrypted messages

I forgot my password

Use the Forgot Password option on the Proofpoint login page to reset your password.

Request that the sender resend the encrypted email.

Additional Information

Proofpoint encryption is used to protect sensitive or identifiable information during transmission and is part of NIMAA’s secure communication process.

If additional assistance is needed, contact:
it@nimaa.edu

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